You should only be prompted for the password twice when setting up the account and not thereafter. Receiver for Android may ask for your password twice when logging on to NetScaler Gateway. IOS operates differently due to underlying functionality and it is expected for Android Receiver versions to not automatically show the keyboard. iOS works fine however Android does not behave the same. The keyboard does not automatically display when clicking into an editable area of an application such as Word or Notepad. The keyboard does not automatically display and users have to manually select it to open.Ĭheck the "Automatic keyboard display" policy within Citrix Studio is set to "Allowed". When adding an account to Receiver for Android that goes through NetScaler Gateway, a Receiver for Web logon page appears instead of showing a list of applications.ĭisable "Set the unified Receiver experience as the default for this store" within StoreFront. Eventually after several lines of text some of that text will begin to dissapear underneath the keyboard.Ĭitrix are aware of this issue and a solution is under investigation. It could also be down to STA servers either not configured on NetScaler or down.Īs you type into an application such as Word or Notepad, the virtual keyboard appears on screen. This could be caused by firewall port blockage either internally or externally via NetScaler. When launching any application you receive error "Cannot Connect: Error connecting to the session reliability server. Receiver for Android / Workspace app for Android:Īpplicable Product Versions Affected (if known) You can also use your browsers search feature which will perform a search against the whole page based on the words you enter. For example if you have an error code or error message, use that to perform a search. There is a search box that you can use if looking for a specific fault. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected. Links may also expire or change so if you find broken links, please again let me know. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. The page is updated daily with new support articles and information. A list containing the majority of Citrix Workspace app for Android (formerly Receiver for Android) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
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